Sajjan Kumar M | Tech Geek

Oversaw global IT projects such as infrastructure upgrades, software deployments, and system integrations. Used data insights to plan and execute projects within set timelines and budgets.
Coordinated cross-functional teams, including technical specialists, vendors, and stakeholders, ensuring smooth project execution aligned with business goals.
Created detailed project plans, schedules, and budgets based on data analysis. Tracked progress against milestones to address deviations promptly.
Engaged stakeholders across levels to gather requirements, manage expectations, and provide project updates transparently.
Implemented proactive risk management strategies driven by data analysis. Identified, assessed, and mitigated risks to ensure successful project outcomes and minimize disruptions.
Improved operational efficiency by streamlining processes and implementing best practices in project management. Managed resource allocation and optimized workflows to enhance productivity and meet project deadlines.

Led a diverse IT team in delivering remote support across multiple operating systems: Windows, macOS, Linux, ChromeOS, Android, and iOS. Used data analysis to spot trends and refine support procedures.
Mentored team members to improve technical skills and customer service. Used data analysis to pinpoint areas for growth, tailoring training for better efficiency and satisfaction.
Employed team management strategies informed by data analysis, such as task delegation, performance assessments, and conflict resolution. Ensured seamless workflow and optimal team output.
Proactively identified training gaps and organized skill-building sessions based on data insights. Resulted in a more knowledgeable team capable of leveraging data to enhance service delivery.
Cultivated a culture of continual improvement by soliciting feedback, refining processes, and initiating data-driven initiatives. Ensured team's agility and responsiveness to evolving business demands.
Coordinated with cross-functional teams to integrate IT support with broader organizational goals, ensuring alignment and collaboration.
Developed and implemented standard operating procedures (SOPs) to streamline IT support processes and improve response times.

Guided a dynamic team of trust and safety specialists responsible for verifying consumer accounts and advertisements on Google Shopping, ensuring adherence to Google Ad policies.
Established rigorous quality assurance protocols and conducted regular audits to detect and rectify policy violations, safeguarding platform integrity.
Collaborated closely with cross-functional teams—policy enforcement, legal, and product development—to refine trust and safety measures aligned with industry standards and regulations.
Provided ongoing training and mentorship to enhance team members' grasp of trust and safety principles and policy updates, fostering culture of continual learning.
Acted as a subject matter expert and escalation point for intricate trust and safety issues, applying deep expertise to resolve challenges and achieve solutions that balance user protection and business goals.
Implemented data-driven strategies to monitor and analyze trust and safety metrics, driving continuous improvement in policy enforcement and team performance.
Developed and executed comprehensive action plans to address emerging threats and compliance issues, ensuring the platform's trustworthiness and user confidence.

Oversaw team triaging and categorizing user feedback across Google Chrome products, facilitating swift identification and resolution of reported issues.
Established standardized processes and guidelines for feedback handling, ensuring consistent and accurate issue classification.
Worked closely with cross-functional teams—product managers, engineers, and quality assurance analysts—to prioritize feedback by severity and impact, expediting critical issue resolution.
Maintained detailed documentation of feedback categories and issue types, offering valuable insights for engineering teams to drive product improvements.
Cultivated culture of continuous improvement, fostering feedback loops, refining processes, and supporting ongoing training to boost team efficiency and performance.
Implemented data-driven strategies to analyze user feedback trends, facilitating proactive problem-solving and product enhancement initiatives.
Led initiatives to optimize feedback handling workflows, reducing response times and enhancing user satisfaction metrics.

Worked for Teleperformace supporting a Google Project in Testing multiple Google Products
Filed Multiple Bugs to fix critical bugs in few Google Products

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